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Buy The Dip! - 30% Off While Supplies Last!

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FAQ

What currency are the prices do I see in the site?
All prices are in CAD.

Are these real cryptocurrency coins?
Unfortunately not! These are physical commemorative coins made of high-grade iron and copper. They do not have market value in cryptocurrency markets. 

Why should I get one?
These cryptocurrency commemorative coins can serve as:
- a sentimental souvenir for yourself;
- a wonderful gift for cryptocurrency traders, investors and enthusiasts;
- a decorative piece on an empty spot (like your desk!);
- a fun imitation to prank others;
- a conversation piece to initiate your friends and family into cryptocurrency and the blockchain.

Why isn't my tracking number working?
Track your order at Track My Order. The processing stage includes the order reception, the quality check, and the packaging (since the collectible coins have already been minted). During the processing period, we usually send the customer their tracking number, even though their order may not have yet been dispatched; and during this time, the tracking number will not work. Additionally, the customer must usually wait for the tracking number to update and sync for a few days, even after it has been dispatched: it is delayed compared to what is happening on our side. Rest assured that your order is in good hands.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at support@shopcryptostore.com.

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no question asked! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at support@shopcryptostore.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission. 

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 10-15 business days.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email to support@shopcryptostore.com and we will be happy to assist you in any way we can. 
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.

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Order by phone Monday through Friday 9-5 est time
+1-844-284-5336

Message Us

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Live Chat

Email Us

We'll always respond as fast as possible. americancoinworld@gmail.com